Shipping Policy

Thank you for shopping with us. This Shipping Policy explains how we process, produce, and ship orders for woven accessories,embroidered accessories, and other custom-made textile products.

Please read this policy carefully before placing your order.

1. Order Processing Time

For standard in-stock items, orders are usually processed within 7-14 business days after payment is received.

For custom-made or personalized products, processing and production time will depend on the product type, order quantity, artwork confirmation, sampling requirements, material preparation, and production schedule.

Custom orders will only enter production after the design, logo, color, size, craft, quantity, and other order details have been confirmed.

Estimated custom production time will be confirmed before or after order confirmation, depending on the specific product and customization requirements.

Please note that weekends, public holidays, and peak seasons may affect order processing and production time.

2. Custom Order Production Time

Because many of our products are made according to the customer’s requirements, custom orders may require additional time for:

• Artwork review;

• Design confirmation;

• Sample making, if applicable;

• Material preparation;

• Weaving, embroidery, printing, or other production processes;

• Quality inspection;

• Packing and shipment arrangement.

If you have a required delivery date, please contact us before placing your order so that we can confirm whether the timeline is workable.

3. Shipping Methods and Delivery Time

We ship orders using available international shipping carriers, express couriers, freight forwarders, or other logistics services depending on the destination country, order size, product type, and customer requirements.

Estimated delivery time may vary depending on the shipping method selected, destination country, customs clearance, weather conditions, peak seasons, and carrier delays.

Common shipping options may include:

• Standard international shipping;

• Express shipping;

• Air freight;

• Sea freight for larger bulk orders;

• Customer-arranged freight forwarder shipping.

The estimated delivery time provided at checkout or during order confirmation is only an estimate and is not a guaranteed delivery date.

4. Shipping Costs

Shipping costs are calculated based on the destination, package weight, package size, shipping method, and order quantity.

For some orders, shipping fees may be shown at checkout. For custom or bulk orders, shipping costs may need to be confirmed separately after the product details, quantity, packaging, and delivery address are confirmed.

If the customer requests a specific shipping method, courier, freight forwarder, or urgent delivery service, additional shipping costs may apply.

Any additional shipping charges will be confirmed with the customer before shipment.

5. Customs Duties, Taxes, and Import Fees

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other fees required by the destination country or region.

These charges are not included in the product price or shipping fee unless otherwise stated.

The customer is responsible for paying any customs duties, taxes, import fees, or other charges required by local customs authorities.

We are not responsible for delays caused by customs clearance, customs inspection, incorrect import information, or unpaid duties and taxes.

6. Shipping Address

Please make sure your shipping address, contact name, phone number, postal code, and email address are complete and accurate before placing your order.

We are not responsible for delivery failure, delays, returned packages, or additional costs caused by incorrect, incomplete, or outdated shipping information provided by the customer.

If an order is returned to us due to an incorrect address, failed delivery, refusal to accept the package, or unpaid customs fees, the customer may be responsible for reshipping costs and any related charges.

7. Order Tracking

Once your order has been shipped, we will provide tracking information if available.

Please note that tracking updates may take some time to appear after the package has been handed over to the carrier.

If you have not received tracking information within the expected processing time, please contact us with your order number.

8. Shipping Delays

We do our best to ship orders within the estimated processing and delivery time. However, delays may occur due to factors beyond our control, including but not limited to:

• Customs clearance;

• Carrier delays;

• Weather conditions;

• Peak season logistics congestion;

• Public holidays;

• Incorrect or incomplete shipping information;

• Remote area delivery;

• Force majeure events.

We are not responsible for delays caused by shipping carriers, customs authorities, or circumstances beyond our reasonable control. However, we will assist you in tracking the shipment and communicating with the carrier when necessary.

9. Lost, Damaged, or Incorrect Packages

Please inspect your package upon delivery.

If your order arrives damaged, incorrect, or missing items, please contact us as soon as possible with your order number, a clear description of the issue, and photos or videos of the package and product.

If the issue is confirmed to be caused by our fulfillment error, product quality issue, or shipping damage within our responsibility, we will provide a suitable solution, such as replacement, resend, partial refund, or full refund.

If a package is marked as delivered by the carrier but you have not received it, please first check with your local courier, neighbors, building reception, mailroom, or delivery location. We will assist with the investigation where possible.

10. Split Shipments

For orders containing multiple products, custom items, or bulk quantities, we may ship items separately depending on production progress, inventory availability, package size, or shipping method.

If your order is shipped in multiple packages, we will provide available tracking information for each shipment.

11. Customer-Arranged Shipping

For bulk orders or B2B orders, customers may choose to use their own freight forwarder or shipping agent.

In this case, the customer is responsible for providing accurate shipping instructions and arranging pickup, customs clearance, and final delivery.

Once the goods have been handed over to the customer’s appointed carrier or freight forwarder, the risk of transportation may transfer to the customer, unless otherwise agreed in writing.

12. Contact Us

If you have any questions about shipping, delivery time, customs, or bulk order logistics, please contact us before placing your order.

Email: luca@knotdream.com
Phone: +86 132 6565 0403